Help

Support

A question, a problem or an idea? Write to us — we usually reply within a working day.

[email protected]

Common things

• The confirmation code didn't arrive. Check your spam folder, wait a moment, then use "Resend code". A code is valid for 10 minutes.
• "That didn't work" when analysing a photo. Check your connection and try again. If it keeps happening, write to us.
• The object isn't recognised. Shoot in good light, closer in, with a plain background.
• Daily limit. There's a daily request limit to prevent abuse. It resets every day.
• Deleting your account. Profile → Delete account, at the bottom of the Profile screen.

Other documents

• Privacy policy
• Terms of use